Terms and Conditions

1. Service Provider Identification

Mio Servicii IT SRL
Registered office: Bd. Alexandru Obregia 38A, Sector 4, Bucharest, Romania
VAT: RO30988805 | Registration: J2012014420404
Email: ···

2. Scope

This document governs the conditions of use of the mio-it.ro website and the general conditions applicable to IT infrastructure and on-premise AI services provided by Mio Servicii IT SRL (hereinafter "the Provider").

3. Services Offered

The Provider offers, without limitation:

• IT infrastructure audit and consulting
• Server installation, configuration, and maintenance (physical and virtual)
• Containerization (Docker), reverse proxy, VPN
• Automated backup and monitoring solutions
• IT security: firewall, hardening, security audits
• On-premise AI solutions (local LLM models, internal chatbot, document extraction and generation)
• Internal solutions: cloud storage, internal applications and operational workflows
• Technical support and recurring maintenance

Specific services, delivery timelines, and pricing are established through individual commercial offers or separate service agreements.

4. Pricing and Payments

Mio Servicii IT SRL services are customized according to the existing infrastructure, technical requirements, and the client's objectives. For this reason, commercial proposals and financial terms are issued individually, after the initial analysis and a clear definition of project scope.

• Costs, timelines, and deliverables are defined in a separate commercial proposal or contract
• Payment is made by bank transfer, according to the conditions agreed in the proposal or contract
• Late payment may incur penalties according to the applicable contractual documents
• The Provider reserves the right to suspend services in case of non-payment

5. Client Obligations

The Client undertakes to:

• Provide correct and complete information necessary for service delivery
• Ensure access to relevant infrastructure (physical or remote)
• Comply with agreed payment terms
• Not use services for illegal purposes or in ways that infringe third-party rights
• Maintain confidentiality of provided access credentials

6. Provider Obligations

The Provider undertakes to:

• Deliver services with professionalism and diligence
• Comply with timelines agreed in the contract or commercial offer
• Ensure confidentiality of client data and information
• Promptly inform the client of any situation that may affect service delivery
• Provide technical support according to the contracted package

7. Limitation of Liability

• The Provider is not liable for data losses caused by client equipment, configuration errors made by the client or unauthorized third parties, or force majeure events
• The Provider's total liability cannot exceed the value of services contracted in the last 12 months
• The Provider does not guarantee specific AI implementation results, as these depend on data quality and the client's domain specifics
• Information on the website is presented for informational purposes and does not constitute contractual guarantees

8. Intellectual Property

The content of the mio-it.ro website (text, design, graphics, source code) is the property of Mio Servicii IT SRL and is protected by copyright law. Reproduction, copying, or distribution without prior written consent is prohibited.

Technical solutions developed within client projects remain the client's property, except for the Provider's generic tools, scripts, and methodologies, which remain its property.

9. Confidentiality

Both parties undertake to maintain the confidentiality of information obtained during their collaboration. This obligation extends for 2 years after the end of the contractual relationship. Personal data processing is carried out in accordance with the Privacy Policy.

10. Duration and Termination

• Recurring service contracts have the minimum duration specified in the commercial offer
• After the minimum period, the contract is automatically renewed for equal periods, with the possibility of termination with 30 days' notice
• Either party may terminate the contract for breach of essential obligations by the other party, with 15 days' written notice
• Upon contract termination, the Provider will ensure the transfer of data and technical documentation to the client

11. Force Majeure

Neither party is liable for non-performance of obligations caused by force majeure events (natural disasters, pandemics, armed conflicts, government decisions, etc.), provided the other party is notified within 5 business days of the event's occurrence.

12. Dispute Resolution

Any dispute shall be resolved amicably. If amicable resolution is not possible, disputes shall be settled by the competent courts in Bucharest, Romania, under Romanian law.

13. Amendments

The Provider reserves the right to modify these terms and conditions. Changes take effect on the date of publication on the website. Continued use of the website after publication of changes constitutes acceptance thereof.

14. Final Provisions

If any clause in this document is declared null or unenforceable, the remaining clauses remain fully valid. These terms and conditions, together with individual commercial offers and contracts, constitute the entire agreement between the parties.